To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Natural variations in color, shape, size, and pattern are inherent to crystals, stones, and other natural materials and are not considered defects.
To complete your return, we require a receipt or proof of purchase.
Non-returnable items include:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit automatically applied to your original method of payment within a certain number of days.
If you haven't received a refund yet, first check your bank account. Then contact your credit card company — it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted. If you've done all of this and still have not received your refund, please contact us at jeffmankin@highhogems.com .
Only regular-priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at jeffmankin@highhogems.com and send your item to the address below.
To return your product, please mail it to the address below. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Return & Exchange Address