For shipped products, returns must be requested within 7 days after delivery . For in-store purchases, returns must be requested within 7 days after purchase .
To qualify, items must be unused, in the condition received, and in their original packaging. A receipt or other proof of purchase is required.
Please email jeffmankin@highhogems.com before returning an item so we can provide return instructions.
Natural variations in color, shape, size, and pattern are inherent to crystals, stones, and other natural materials and are not considered defects. If you believe you received the wrong item or an item that differs materially from its description, please contact us.
The following are not eligible for ordinary returns:
Services, classes, and events are subject to the cancellation terms below.
These exclusions do not limit rights or remedies required by applicable law.
If your order arrives damaged, defective, or incorrect, email jeffmankin@highhogems.com with your order details and photographs showing the issue and packaging, if available.
We offer same-item replacements for defective or damaged products when available. Because many natural specimens are unique, an identical replacement may not be available. Please contact us to arrange a resolution before shipping the item back.
After receiving and inspecting your return, we will email you to confirm receipt and notify you whether your refund has been approved.
Approved refunds are issued to the original payment method. Posting times vary depending on your bank, card provider, payment method, and location. International transactions may take additional time to appear.
If an approved refund has not appeared:
If you still cannot locate the refund, email jeffmankin@highhogems.com or call (312) 315-6866 .
Customers are responsible for return shipping costs for ordinary eligible returns. Original shipping charges are non-refundable, except where applicable law requires otherwise.
If you purchase your own return postage, we will not deduct an additional return-shipping charge. If we provide a paid return label on your behalf, its cost will be deducted from your refund.
For damaged, defective, or incorrect products, contact us before paying for return shipping so we can provide instructions.
For items valued above $75 , we strongly recommend a trackable shipping service and/or shipping insurance. Keep your shipping receipt and tracking information, as we cannot confirm receipt until the return reaches us.
Delivery times for replacement products vary by destination and carrier.
Payments for services, classes, and events are non-refundable when a customer cancels or does not attend.
Scheduled services may be rescheduled when you notify us at least 48 hours before your appointment . Cancellations with less than 48 hours' notice and missed appointments result in forfeiture of the full amount paid.
Class and event cancellations or no-shows do not qualify for a refund.
If illness or a family emergency affects your attendance, contact management as soon as possible. Management may offer special arrangements on a case-by-case basis. Exceptions are not guaranteed.
If High Ho Gems cancels a class or event, we will either reschedule it or refund your payment.
If waiting for the rescheduled date presents a problem, please contact management to discuss your situation. Requests will be considered on a case-by-case basis.
For cancellations, rescheduling, or special circumstances, email jeffmankin@highhogems.com or call (312) 315-6866 .
These terms do not limit rights required by applicable law.
Gift cards are non-returnable and non-refundable, except as required by applicable law.
High Ho Gems gift cards may be redeemed for physical products in our store and through our Shopify online product store. They cannot currently be redeemed for services, classes, or events.
Return Address & Contact Information