Frequently Asked Questions
Welcome to High Ho Gems and Crystals! Find answers to common questions about our crystals, healing stones, Reiki services, and crystal singing bowls.
🔮 Crystals & Healing Stones
How do I choose the right crystal for me?
Trust your intuition! Browse our collection and notice which crystals you're drawn to. Each product page includes detailed information about the crystal's properties and uses. You can also explore our chakra kits for targeted energy work, or contact us for personalized recommendations.
What's the difference between raw, tumbled, and palm stones?
Raw crystals are in their natural, unpolished state with powerful energy. Tumbled stones are smooth and polished, perfect for carrying in your pocket. Palm stones are larger, flat pieces designed to fit comfortably in your hand during meditation or healing work.
How do I cleanse and care for my crystals?
Cleanse your crystals regularly using moonlight, sunlight (check if your crystal is sun-safe), sage smoke, or sound from singing bowls. Store them in a safe place away from direct sunlight and harsh chemicals. Each crystal has unique care needs—we're happy to provide specific guidance!
Are your crystals ethically sourced?
Yes! We carefully select our crystals and work with trusted suppliers who prioritize ethical sourcing and sustainable practices.
🎵 Crystal Tones® Alchemy Singing Bowls
What are alchemy singing bowls?
Our Crystal Tones® alchemy singing bowls are made from pure quartz crystal infused with precious gemstones, metals, and minerals. They produce powerful healing frequencies for sound therapy, meditation, and energy work.
How do I use a singing bowl?
Gently strike or rim the bowl with the included mallet to create resonant tones. Use them for meditation, chakra balancing, space clearing, or sound healing sessions. We offer classes to help you get started!
✨ Reiki & Classes
What Reiki services and classes do you offer?
We offer Reiki healing sessions, Reiki certification classes, kids' classes, dance classes, and various educational workshops. Visit our Classes and Events collections to see current offerings and register.
Can I cancel or reschedule a class?
Please contact us at least 48 hours before your scheduled class for cancellations or rescheduling. We'll work with you to find a solution.
📦 Ordering & Shipping
How do I place an order?
Browse our collections, add items to your cart, and checkout securely online. For classes or services, select your preferred date/time and complete your registration.
Do you offer local pickup?
Yes! We offer in-store pickup for online orders. Select this option at checkout and we'll notify you when your order is ready.
Do you ship internationally?
International shipping availability varies depending on the item. Certain products, particularly delicate items such as crystal singing bowls and larger crystals, may be difficult to ship internationally while ensuring safe arrival. We strongly recommend contacting us before placing an international order so we can confirm whether your desired items can be shipped safely to your location and provide accurate shipping options.
How long does domestic shipping take?
Most US orders arrive within 5-7 business days. You'll receive tracking information once your order ships.
💳 Returns & Payments
What is your return policy?
We want you to love your crystals! Returns are accepted within 30 days in original condition with packaging. Visit our Refund Policy page for complete details.
What payment methods do you accept?
We accept all major credit cards, Shop Pay, and other secure payment methods at checkout.
💎 Discounts & Gift Cards
Do you offer discounts?
Yes! Subscribe to our newsletter for exclusive offers, seasonal promotions, and new arrival announcements. Follow us on social media for special deals.
Do you sell gift cards?
Absolutely! Our gift cards are perfect for crystal lovers and make thoughtful gifts for any occasion. Available in multiple denominations.
📞 Contact & Support
How can I reach you?
Email us anytime or call 312-315-6866 Monday-Friday, 11:00 AM - 7:00 PM CST. Visit our Contact/About Us page for more information.
Can I visit your store?
We'd love to see you! Contact us for current hours and location details.
Have more questions? We're here to help you on your crystal journey! Reach out anytime.